Projects

AI-enabled tax compliance product direction for communications, hospitality and alcohol-beverage customers.

What I did

• Own product direction and roadmap priorities across the AvaTax and Returns experiences.
• Defined agentic AI use cases: tax determination support, exemption reasoning, classification assistance, filing preparation, exception triage and customer support automation.
• Shaped AI assistant workflows with human review, audit trails, explainability, privacy controls and compliance guardrails for regulated tax work.
• Work with engineering, design, tax SMEs, customer success and GTM to turn compliance pain points into pilots, requirements and enterprise-ready capabilities.

Agentic AI · Tax compliance · Enterprise SaaS

An integrated ERP and AI solution for a major Mexican retailer, connecting pricing, promotions, procurement, inventory, POS and warehouses.

What I did

• Led the product across 461+ stores and 6 warehouses.
• Built Promo AI and Pricing AI for promotion planning, markdown decisions, competitor-aware pricing, demand forecasting and inventory risk alerts.
• Introduced ML-driven demand forecasting to align inventory with projected demand.

Results

• Stockouts down 35%
• Excess stock down 12%
• 461+ stores and 6 warehouses on one platform

Retail · Forecasting · Pricing AI

A platform that lets business teams build solution flows in natural language, used across retail, pharma and other sectors.

What I did

• Led new feature development for the low-code and natural-language workflow capabilities.
• Managed 2 Product Owners and aligned 18+ people across engineering, design, marketing, business analysis, ML and data science.

Low-code · Platform · Team leadership

The product experience for cloud migration pricing, budgeting and cost governance, used by enterprise teams planning a move to Azure.

What I did

• Built AI-driven cost intelligence so teams can compare Azure, AWS and Google Cloud scenarios and choose a migration path with clearer ROI.
• Defined recommendation flows for workload sizing, budget planning, cost anomaly detection and governance insights.
• Developed business cases and commercial enablement material for cross-sell and upsell conversations.

Results

• Forecast accuracy up 25%
• Decision time down 20%
• $10M+ annual revenue influenced

Cloud · Cost governance · ML

An AI knowledge platform for reusable asset discovery, proposal acceleration and internal productivity across sales and delivery teams.

What I did

• Built GenAI and ML tagging, semantic search, content recommendation and proposal reuse workflows.
• Enabled sales and pre-sales teams to reuse successful proposal assets.
• Created analytics dashboards for content usage, training needs and productivity opportunities.

Results

• Redundant work down 25%
• Access to reusable assets up 30%
• Proposal preparation time down 20%
• Effort cost down 15%

GenAI · Semantic search · Knowledge management

A web and mobile healthcare platform combining teleconsultation, diagnostics, medical reminders, in-person consultation and home-based care.

What I did

• Prioritised the roadmap from market research, user feedback and competitive analysis.
• Added EHR and AI-driven health analytics, real-time tracking, predictive preventive care and role-based access.

Results

• Patient daily active use up 18%
• Gross transaction value steady at INR 10 million a month

Healthcare · Analytics · B2C

A platform unifying sales, marketing and the lead lifecycle across business units, from quote-to-cash to record-to-report.

What I did

• Defined product strategy for the platform across business units.
• Automated lead tracking, follow-ups and digital material sharing.
• Designed onboarding and product guides with architects and business stakeholders.

Results

• Operating efficiency up 25%
• Adoption up 20%

CRM · Industrial · Adoption

The first release of a feasibility engine, taken from discovery to a shipped MVP.

What I did

• Owned MVP planning: discovery, wireframes, PRDs, sprint inputs and user research.
• Measured adoption and engagement with A/B tests and Power BI analytics.

0 to 1 · MVP · Discovery

Market and product strategy for IoT-based smart city and smart campus offerings.

What I did

• Researched global smart city trends and the competitive landscape in India and abroad.
• Designed go-to-market strategy, pricing and business models, and an IoT feature roadmap.

IoT · GTM · Pricing

The product that takes US employers from employee screening to hiring when claiming tax credits.

What I did

• Designed APIs for tax-credit processing and modernised legacy requirements with stakeholders.
• Built the Report Configuration Console, a UI for configuring tax-credit reports.

Results

• System integration up 20%
• Report configuration time down 30%

HR tech · APIs · Platform

Payroll and banking product requirements and customer research for Hire to Retire and payroll workflows.

What I did

• Ran research with 200+ customers to find pain points and inform solution design.
• Used reporting and analysis to track adoption, engagement and product performance for leadership.

Results

• 200+ customers researched

Payroll · Customer research